WHERE ARE YOU BASED ?
Columbus, Ohio
WHEN DO YOU SHIP ORDERS ?
Packages are shipped out within 2-4 days of the order being placed, unless otherwise noted or announced
HOW LONG DOES SHIPPING TAKE ?
Orders are handled by USPS. The following are not guaranteed, but estimations. Check your package tracking for a more accurate number.
- US: 2-8 days
- Canada: 1-3 weeks
- Everywhere else: 1-4 weeks
Note: due to COVID, there are expected shipping delays worldwide. Some countries may have shipping restrictions/delays from the US.
WHERE DO YOU SHIP TO ?
Shipping world wide baby!
SHIPPING/RETURNS ?
Unless the product arrives damaged, with proof, everything is final sale.
MY PACKAGE HAS ADDITIONAL COLLECTION/CUSTOMS FEES ?
If you are ordering internationally, your home country may ask you to pay a customs fee, the price of which may vary. I have no way to calculate these costs on my end, and If i did, it would be illegal for me to add that charge to your order.
The cost of shipping covers the price the USPS charges to have the package sent on an international destination route and ultimately arrive in the country written in the delivery address. It still must pass through customs in the aforementioned country in order to get to you. It is your obligation to pay this bill in order to receive your package.
Please be advised: if there is a failure to pay any customs bill appointed to you, I will have no choice but to label the package involved as discarded.
MY PACKAGE IS MISSING/DELAYED ?
Before messaging me, please keep in mind that USPS is responsible for your package. Once your order leaves my hands, I have no control over it. It is recommended that you first contact USPS for a missing/delayed delivery.
Sometimes, USPS prematurely marks packages as delivered before they actually arrive to you. Please give your package 1-2 more days to show up after being marked as "shipped". If you still do not have it, make sure to check around your property, if a family member picked it up, or if it was delivered to a neighbor.
We typically do not offer full refunds for issues that the post office is responsible for.
You can contact us through the store or at [email protected], and we'll do our best to resolve the issue!